Marai Al-Matar — Privacy Policy


1. Introduction

1.1. Marai Al-Matar (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, disclose, and safeguard information obtained from customers, resellers, visitors, and users (“you,” “your,” “Customer”).

1.2. This policy applies to:



    • Offline communications including emails, phone calls, WhatsApp, and in-person meetings.


    • Information obtained during the process of ordering livestock, arranging logistics, reseller agreements, customer service, or marketing activities.


1.3. This Privacy Policy is drafted to comply with:


    • The laws of the Kingdom of Saudi Arabia.


    • International best practices in data protection.


    • Sector-specific compliance obligations, including veterinary certification, import/export regulation, and livestock traceability.




 

2. Categories of Information We Collect

2.1. Personal Identification Data


    • Name, national ID or Iqama, passport number (for foreign customers).


    • Commercial Registration (CR) for companies.


    • Position or role in organization.


2.2. Contact Information


    • Address, phone number, mobile number, email.


    • Farm location, warehouse address, slaughterhouse address.


2.3. Business & Transaction Data


    • Purchase orders, contracts, invoices.


    • Payment details (bank transfer confirmations, cheque details).


    • Reseller licenses and approvals.


2.4. Livestock & Compliance Data


    • Copies of veterinary certificates, health inspection forms.


    • Shipping manifests, quarantine release notes.


    • Import/export licenses and compliance documents.


2.5. Website & Technical Data


    • IP address, browser type, operating system.


    • Pages visited, time spent, links clicked.


    • Cookies and tracking technologies (detailed in Section 9).


2.6. Marketing & Communications Data


    • Preferences for newsletters, breed updates, offers.


    • Records of customer service calls and chat logs.




 

3. Purpose of Collecting Information

We collect and process data for the following purposes:

3.1. Contractual Necessity


    • To confirm, process, and deliver livestock Orders.


    • To issue invoices, receipts, and payment confirmations.


    • To comply with veterinary and regulatory certification requirements.


3.2. Regulatory Compliance


    • To meet requirements of MEWA (Saudi Ministry of Environment, Water and Agriculture).


    • To provide audit records for customs, quarantine, and veterinary inspections.


    • To store data for mandated retention periods.


3.3. Operational Improvement


    • To monitor livestock quality, traceability, and customer satisfaction.


    • To improve logistics planning, route optimization, and animal welfare measures.


3.4. Marketing and Communications


    • To send newsletters, updates on available breeds, seasonal offers.


    • To invite Customers to events, exhibitions, or farm visits.


    • To share educational resources about livestock health and import.


3.5. Legal Protection


    • To resolve disputes, manage claims, and exercise legal rights.


    • To prevent fraud, unauthorized resale, or misuse of Company name.




 

4. Legal Basis for Processing

We process your data based on:


    • Consent: Where you subscribe to newsletters or opt into marketing communications.


    • Contractual necessity: Where processing is required to deliver livestock or fulfill a service.


    • Legal obligation: Where Saudi regulations mandate data collection and retention.


    • Legitimate interests: Where we improve operations, enhance customer experience, or maintain security.




 

5. Sharing and Disclosure of Data

5.1. With Government Authorities


    • MEWA for quarantine and inspection.


    • Saudi Customs for import declarations.


    • Ministry of Commerce for CR verification.


5.2. With Service Providers


    • Shipping lines, airlines, land carriers.


    • Quarantine facility operators.


    • Veterinary clinics and laboratories.


5.3. With Business Partners


    • Approved resellers and distributors (only where relevant to Order fulfillment).


5.4. With Legal and Compliance Entities


    • Courts, regulators, auditors.


    • Insurance companies handling livestock transit coverage.


5.5. Restrictions: Data is shared strictly on a need-to-know basis and only for legitimate business purposes.



 

6. Data Retention

6.1. Retention Periods


    • Customer contracts: Minimum 10 years (per Saudi commercial law).


    • Veterinary & certification records: Minimum 5 years.


    • Financial data: As required by Zakat, Tax and Customs Authority.


    • Marketing data: Until withdrawal of consent.


6.2. Deletion and Anonymization
Data that is no longer required is securely deleted or anonymized. Paper records are shredded; digital data is permanently erased.



 

7. Data Subject Rights

As a Customer, you have rights under Saudi law and international standards:

7.1. Right to Correction – Request correction of inaccurate information.
7.2. Right to Erasure – Request deletion of data where legally permissible.
7.3. Right to Restrict Processing – Request suspension of processing under certain conditions.
7.4. Right to Withdraw Consent – Opt out of marketing at any time.



 

8. Security Measures

8.1. We implement administrative, technical, and physical safeguards including:


    • Hosting Service Provider’s encrypted servers and firewalls.


    • Access controls limited to authorized staff.


    • Secure transmission of sensitive data (SSL/TLS).


8.2. Staff are trained in confidentiality and data protection policies.

8.3. Despite safeguards, no method of transmission is 100% secure; Customers acknowledge inherent risks in digital communication.



 

9. Cookies and Tracking Technologies

9.1. We use cookies to:


    • Improve website functionality.


    • Analyze visitor behavior.


    • Remember login preferences.


9.2. Types of cookies used:


    • Strictly Necessary Cookies – essential for website navigation.


    • Performance Cookies – track usage statistics.


    • Targeting Cookies – deliver relevant advertisements.


9.3. Customers may disable cookies via browser settings, though this may impact functionality.



 

10. International Data Transfers

10.1. As part of livestock imports, data may be shared internationally with suppliers, veterinarians, and authorities in source countries.

10.2. We ensure that such transfers comply with contractual and regulatory safeguards.



 

11. Children’s Privacy

11.1. Our services are not directed to children under 18.
11.2. We do not knowingly collect personal data from minors.



 

12. Updates to This Policy

12.1. We may update this Policy from time to time. Updated versions will be posted on our website with a revised “last updated” date.







 

Last revised: 8th August , 2025