Marai Al-Matar — Terms & Conditions
These Terms & Conditions (“Terms”) form a legally binding agreement between you (an individual or entity, hereinafter “you”, “your”, or “customer”) and Marai Al-Matar (“company”, “organization”, “we”, “us”, or “our”). By accessing or using our website, contacting us, requesting quotations, placing orders, entering into a reseller agreement, or accepting delivery of livestock, you agree to be bound by these terms. If you do not agree with any provision of these terms, do not use our site or engage in transactions with us.
1. Definitions, Interpretation & Application
1.1. Definitions. In these terms, unless the context otherwise requires:
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- “Agreement” means these terms together with any order confirmation, quotation, or signed contract between customer and company.
- “Business Day” means any day other than a Friday, Saturday or public holiday in the Kingdom of Saudi Arabia.
- “Customer” means any individual, company, farm, reseller, slaughterhouse or organizational body that purchases livestock or services from us.
- “Deliver / Delivery” means the release of livestock by the company to the customer or customer’s nominated carrier or agent after necessary quarantine and release procedures have been completed.
- “Force Majeure” means any event beyond a party’s reasonable control including epidemic/pandemic, act of God, government action, port closures, war, strikes, or transport disruption.
- “Livestock” means any live animals (sheep, goats, or other stock) supplied by the company including “Unique Breeds” (e.g., Boer, Saanen, Romanov, Merino, Dorper, Georgian breeds, Dormer, etc.).
- “Order” means a confirmed request for livestock or services submitted in accordance with Clause 6.
- “Reseller” means an entity approved by us to purchase livestock for onward sale in accordance with Clause 5.
- “Services” includes logistics coordination, quarantine management, documentation support, breed consultancy, and any other business services provided by company.
1.2. Interpretation. Headings are for convenience only and do not affect interpretation. Words denoting the singular include plural and vice versa. “Including” and “includes” mean “including without limitation”.
1.3. Application. These Terms apply to all transactions with the company unless varied in a mutually executed written agreement signed by a duly authorized representative of the company.
2. Scope of Company Business & Disclosures
2.1. Business Description. Marai Al-Matar is a specialized importer and distributor of live livestock focusing on rare and premium breeds not widely available domestically. We coordinate cross-border procurement, export health certification, maritime/land transport, Saudi import clearance, quarantine, and release to Clients.
2.2. No Retail Meat Sales. The company does not engage in the direct retail sale of processed meat. Customers requiring slaughtering, meat processing, or retail distribution should arrange licensed facilities separately.
2.3. Variation in Availability. Breeds, weight classes, and quantities are subject to international supply, seasonality, health restrictions, and import quotas. The company endeavors to maintain advertised availability but does not guarantee stock levels except where a confirmed Order has been accepted in writing.
2.4. Regulatory Dependence. All imports are subject to the import controls, testing and quarantine requirements of Saudi authorities and source country veterinary agencies. The company cannot guarantee approval where a governmental authority refuses clearance or imposes additional requirements.
3. Customer & Reseller Eligibility
3.1. Eligibility & Capacity. To place an order you must be 18 years or older and legally capable of entering a binding contract under Saudi law. Commercial customers must hold and provide upon request valid commercial registration (CR) or equivalent documentation.
3.2. Reseller Approval. Entities wishing to resell company Livestock must apply and be approved in writing by the company. Approval may be conditional upon background checks, facility inspection, compliance audits, and acceptance of reseller terms.
3.3. Prohibited Customers. The company may refuse service to any Customer associated with illegal activity, animal cruelty, or prior breaches of these terms.
3.4. Customer Responsibilities. Customers must maintain lawful premises and appropriate facilities for the intended purpose (farming, fattening, transporting to slaughter, etc.), ensure animal welfare standards, and obtain any required local permits. Failure to maintain licensed facilities may result in refusal to deliver or cancellation.
4. Orders, Quotations & Contract Formation
4.1. Quotations & Validity. All price quotations are valid for the period specified in the quotation. If no period is specified, quotations expire after seven (7) business days.
4.2. Placing an Order. An order becomes binding when the company issues a written order confirmation or signed contract referencing these terms. Verbal agreements, WhatsApp messages, or email acknowledgements may not be binding unless expressly confirmed in writing by the company.
4.3. Order Content. Orders must specify breed, weight class, quantity, approximate delivery window, delivery terms (Incoterm as agreed), and payment terms. Incomplete orders may be rejected or delayed.
4.4. Acceptance & Rejection. The company reserves the right to accept or reject any Order. The company may require additional documentation, export permits, or declarations prior to acceptance.
4.5. Minimum Orders. The company may impose minimum order quantities for particular breeds or shipments; such minima shall be stated in the quotation or order confirmation.
4.6. Special Requests. Special sorting, tagging, or custom packing requests will incur additional charges and may affect lead times.
5. Pricing, Invoicing & Payment Terms
5.1. Price Components. Prices include the livestock price and, if specified, freight to the agreed delivery point. Unless otherwise stated, prices exclude Saudi import duties, service fees charged by quarantine facilities, and local transport beyond the delivery point. The quotation will specify included and excluded costs.
5.2. Currency & Tax. All prices will be quoted in the currency stated in the quotation (commonly SAR, USD, or EUR). Customers are responsible for applicable taxes or fees unless otherwise stated.
5.3. Deposit & Prepayment. For orders, especially during peak seasons, the company may require a deposit (e.g., 30–50%) to secure allocation. Deposits are credited against final invoices.
5.4. Final Payment. All remaining amounts must be paid in full prior to release of livestock from quarantine unless alternate credit terms are granted in a signed agreement.
5.5. Payment Methods. Payments may be made by bank transfer to company’s nominated account. All bank charges are for the payer’s account. Other payment methods may be accepted by prior written agreement.
5.6. Late Payment. Failure to make payment by due date entitles the company to: (a) charge interest on overdue amounts at the rate permitted by Saudi law, (b) delay or refuse delivery, (c) suspend future orders, and (d) recover costs of collection.
5.7. Price Variation. Where the company incurs increased costs beyond its control (feed, shipping, quarantine charges, disease control measures, currency fluctuations), the company may adjust the price; Customers will be notified and may accept or cancel under Clause 10 (Cancellation).
6. Shipping, Import Clearance, Quarantine & Delivery
6.1. Logistics Management. The company coordinates international collection, loading, veterinary export clearance, sea/air/land transport, port reception, quarantine and final release.
6.2. Export Documentation. The company will procure and supply all exporter documentation required by the source country. Copies will be made available to the Customer upon request.
6.3. Import Clearance & Quarantine. Upon arrival in Saudi Arabia, livestock are subject to mandatory quarantine and re-inspection by Saudi authorities. The company arranges quarantine; customers must comply with quarantine protocols and pay any local inspection or handling fees unless otherwise agreed.
6.4. Delivery Point & Collection. Delivery occurs at the company’s quarantine or designated delivery facility unless otherwise agreed. The customer must collect Livestock or arrange onward transport within the timeframe specified in the order confirmation. Failure to collect may result in storage fees.
6.5. Risk & Title. Unless otherwise agreed in writing, risk of loss or mortality transfers to the customer upon physical delivery of the livestock at the agreed delivery point. Title passes in accordance with the invoice and any specific contractual provisions.
6.6. Transit Mortality & Insurance. The company maintains best practice transport care and recommends but does not automatically include transportation insurance. Customers may be offered insurance options; otherwise, the customer bears loss after delivery. The company may agree in writing to assume limited transit risk for specified shipments under agreed terms.
6.7. Delays & Port Congestion. The company is not liable for delays caused by port congestion, customs inspections, strikes, or other Force Majeure events. The company will use reasonable efforts to minimize delays and shall notify customers promptly of known disruptions.
6.8. Delivery Acceptance. Upon Delivery, the Customer (or authorized representative) shall inspect the livestock. Any visible defects or apparent discrepancies must be recorded on the delivery certificate and notified to the company within 24 hours by email and supported with photographic evidence. Failure to notify within 24 hours shall constitute acceptance.
7. Health, Testing, Certification & Compliance
7.1. Pre-Export Health Protocols. The company requires that source farms comply with company pre-export audit standards. This normally includes: vaccination schedules, blood tests (e.g., for brucellosis, foot-and-mouth disease as applicable), parasite control, and fitness to travel assessments.
7.2. Certificates. Each consignment shall be accompanied by health certificates, vaccination documentation, and export permits issued by competent veterinary authorities. The company shall provide copies upon customer request.
7.3. Saudi Requirements. The company operates under Saudi Ministry of Environment, Water & Agriculture (MEWA) import requirements. Where MEWA imposes additional conditions, the company will notify customers and comply accordingly.
7.4. Non-Compliance & Rejection. Where livestock fail health checks at source or upon arrival and are rejected by MEWA, the company shall notify the customer. Replacement, return to origin, or destruction will be managed per applicable regulations. Costs arising from such non-compliance (including quarantine, destruction, or return) will be borne by the customer unless company negligence is demonstrated.
7.5. Testing & Additional Measures. MEWA or company may require additional testing, isolation, or treatment at Customer cost. The company will seek to minimize such charges via planning and pre-export controls.
7.6. Biosecurity. Customers must maintain biosecurity standards to prevent disease spread. Failure to maintain adequate biosecurity may void any warranties and shift liability to the Customer.
8. Warranties, Representations & Disclaimers
8.1. Company Warranties. The company warrants that: (a) it will perform services with reasonable care and skill, (b) it will comply with applicable laws in performing its obligations, and (c) livestock delivered will match the health documentation provided at the time of export.
8.2. Customer Warranties. The customer warrants that: (a) the facilities for receiving and keeping livestock meet legal and animal welfare requirements, (b) the customer will comply with all local regulations, and (c) the customer will not use the livestock for illegal purposes.
8.3. No Implied Warranties. Except as expressly provided, the company gives no further warranties, whether implied or statutory, including warranties of merchantability, fitness for a particular purpose, or performance outcomes such as weight gain, fertility, or meat yield.
8.4. Examples & Expectations. Breed characteristics (e.g., meat flavour, growth rate) are industry indicators and not guarantees. The company will provide breed profiles, but customers must perform on-farm assessments.
9. Refunds, Cancellations, Replacements & Mortality Policy
9.1. Cancellations by Customer. Customers may cancel orders only with company consent and subject to reimbursement for actual costs, including but not limited to supplier penalties, transport, quarantine, and administration charges.
9.2. Cancellation Prior to Export. If a shipment is cancelled before export and losses are recoverable from a supplier, the company will refund amounts less costs and reasonable administrative fees.
9.3. Cancellation After Export / In Transit. If shipments are cancelled after export, refunds will be limited and generally not provided where costs have been incurred (e.g., vet checks, shipping, quarantine).
9.4. Mortality Before Delivery. Mortality incidents occurring prior to Delivery will be managed in accordance with agreed contract terms. The company will provide mortality reports and, where appropriate and insured, process claims under insurance policies. Absent specific insurance, mortality risk is assessed per Clause 6.6.
9.5. Mortality After Delivery. Once livestock has been delivered and accepted, the company is not liable for mortality or loss due to on-farm conditions, transport after Delivery, or handling by the Customer.
9.6. Replacement Policy. Where Livestock are proven to have grossly misrepresented health at the time of delivery (and where customer complied with inspection procedures and notified company as required), the company may at its discretion provide replacements or credit notes. Replacement obligations are limited to the original purchase cost and do not extend to consequential losses.
9.7. Claims Process. To submit a claim, customer must: (a) notify company within 24 hours of discovery (or within 24 hours of Delivery for visible issues), (b) provide supporting evidence (photos, veterinary reports), and (c) permit company inspection. The company will investigate and respond within a reasonable timeframe.
10. Animal Welfare, Ethical Sourcing & Sustainability
10.1. Welfare Standards. Company adheres to recognized animal welfare standards during procurement, transport, and quarantine. Animals are provided with adequate food, water, ventilation, and rest.
10.2. Source Farm Audits. The company conducts periodic audits of supplier farms covering welfare, biosecurity, and hygiene. Farms failing to meet standards may be removed from the approved supplier list.
10.3. Ethical Sourcing. The company pursues transparent supply chains and seeks to avoid suppliers involved in unlawful or inhumane practices.
10.4. Sustainability Initiatives. The Company seeks to minimize environmental impacts through efficient routing, consolidation of loads, and collaboration on feed and waste reduction programs where practical.
11. Intellectual Property, Content & Use of Materials
11.1. Company IP. All website content, logos, photos, trade marks and materials are proprietary to the company or used under license. Nothing in these Terms grants any right or license to use company intellectual property without prior written permission.
11.2. User Content. Customer-submitted materials (e.g., logos for reseller pages, testimonials) may be used by company for marketing unless otherwise agreed. Customers retain moral and legal rights and may request removal per Clause 17.
11.3. Third-Party Content. Where third-party content (e.g., breed profiles) is used, the company will identify sources and operate under license terms.
12. Confidentiality, Data Protection & Privacy
12.1. Confidential Information. Each Party shall maintain confidentiality of the other party’s confidential information and shall not disclose without prior consent except where required by law.
12.2. Personal Data. The company collects and processes personal data in accordance with its privacy policy (available separately). By using services you consent to collection, use, and transfer of data for business operations and compliance.
12.3. Retention & Access. Records relating to orders, certificates, and veterinary documentation will be retained for required statutory periods and made available to customers upon request for legitimate business purposes.
13. Insurance & Risk Management
13.1. Recommended Insurance. The company recommends customers obtain appropriate insurance covering transit, mortality, and on-farm risks. Optional insurance solutions may be offered.
13.2. Company Insurance. The company may hold carrier or cargo insurance for voyages; details of such coverage will be provided when applicable. Coverage limits and deductibles will be specified in the order confirmation or contract.
13.3. Claim Cooperation. Both Parties shall cooperate in insurance claims and provide documentation reasonably required by insurers.
14. Limitation of Liability & Indemnity
14.1. Limitation. Except as expressly provided herein, the company’s total aggregate liability for all claims arising out of or in connection with performance of Services shall not exceed the total sums actually paid by the customer to the company in respect of the subject Order.
14.2. Exclusions. The company is not liable for: (a) indirect, special, punitive or consequential losses (including lost profits), (b) losses due to customer negligence, or (c) losses attributable to third-party acts (e.g., government seizures).
14.3. Indemnity. The Customer shall indemnify and hold harmless the company from claims, liabilities, fines, penalties, losses, costs and expenses (including reasonable legal fees) arising out of customer’s breach of the agreement, misuse of livestock, incorrect documentation, or non-compliance with local laws.
14.4. Consumer Protections. Nothing in this clause is intended to limit any non-excludable statutory rights that customers may have under applicable law.
15. Force Majeure
15.1. Performance & Suspension. If either party is prevented from performing any obligation due to Force Majeure, that party’s performance shall be suspended for the duration of the Force Majeure event. The affected Party shall use reasonable endeavours to mitigate the event and resume performance.
15.2. Termination after Prolonged Force Majeure. If Force Majeure persists for more than ninety (90) days, either party may terminate the agreement without liability except to pay for services performed to the date of termination.
16. Termination & Consequences
16.1. Termination for Cause. Either party may terminate an agreement for material breach if the other party fails to remedy a breach within thirty (30) days of written notice.
16.2. Termination for Insolvency. Either party may terminate if the other becomes insolvent, enters bankruptcy, or has a receiver appointed.
16.3. Consequences. On termination customer shall pay for all services performed and costs incurred up to the termination date. The company may, at its discretion, charge reasonable storage or re-export costs for uncollected Livestock.
16.4. Survival. Clauses concerning payment, liability, indemnity, confidentiality and intellectual property shall survive termination.
17. Notices & Communications
17.1. Form of Notices. All notices shall be given in writing and delivered by registered post, courier, or email to the addresses supplied in the order or to the company’s address on the website.
17.2. Receipt. Notices sent by email shall be deemed received on the next business day after sending if no bounce/undeliverable notice is received.
18. Dispute Resolution, Governing Law & Arbitration
18.1. Good Faith Negotiation. Parties agree to first attempt to resolve disputes by good faith negotiation and escalation to senior management.
18.2. Arbitration Option. If negotiation fails within forty-five (45) days, disputes may be referred to arbitration in Riyadh, Saudi Arabia under the rules of the Saudi Center for Commercial Arbitration (SCCA) or other agreed arbitral body. The arbitration award shall be final and binding.
18.3. Governing Law & Jurisdiction. These Terms shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Where arbitration is not used, courts of Saudi Arabia will have exclusive jurisdiction.
19. Amendments, Assignment & Entire Agreement
19.1. Amendments. The company may amend these Terms from time to time. Material changes will be notified on the company website or via direct notice. Continued use after notification constitutes acceptance.
19.2. Assignment. The company may assign or novate its rights and obligations wholly or in part to an affiliate or third party. The customer may not assign rights without company’s prior written consent.
19.3. Entire Agreement. These terms, together with order confirmations and any signed contracts, constitute the entire agreement between the Parties relating to the services and supersede prior arrangements.
20. Miscellaneous
20.1. Severability. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force.
20.2. Waiver. Failure to enforce a right does not constitute waiver of that right.
20.3. Third-Party Rights. No third party shall have rights under this agreement unless explicitly stated.
20.4. Language. If these terms are translated, the Arabic version shall govern unless otherwise agreed.
Last revised: 3rd August , 2025